Privacy Policy


        Gomater, Inc. (“Gomater,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including our website, mobile application, and communication channels (collectively, the "Services").

        This Policy does not apply to independent delivery couriers ("Gomates") or farm vendors, who are subject to separate privacy policies.

        1. Information We Collect
        We collect various types of personal information to provide and improve our Services, including:

        • Contact Information: Name, delivery address, email address, phone number.
        • Account and Profile Information: Username, profile settings, authentication details.
        • Communication Data: Messages, emails, calls, and support inquiries.
        • User-Generated Content: Reviews, ratings, and shared content.
        • Payment Information: Processed securely by third-party payment providers.
        • Order and Activity Data: Order history, cart contents, preferences, and interactions.
        • Geolocation Information: If enabled, for delivery purposes.
        • Device Information: IP address, browser type, operating system, and settings.
        • Third-Party Data: Information from partners and integrations.

        Sensitive data, such as government-issued identification for age verification, is collected only when necessary and in compliance with applicable laws.

        2. How We Collect Information
        We collect personal information through:

        • Direct Interactions: When you sign up, place an order, contact support, or participate in promotions.
        • Automated Technologies: Tracking via cookies and analytics tools.
        • Service Providers: Payment processors, analytics providers, and fraud prevention services.
        • Farmers and Couriers: To facilitate order fulfillment.
        • Legal and Regulatory Authorities: As required to comply with applicable laws.

        3. How We Use Your Information
        We use personal information to:

        • Provide and improve our Services.
        • Process orders and deliveries.
        • Offer customer support.
        • Prevent fraud and enhance security.
        • Conduct analytics and optimize performance.
        • Comply with legal obligations.

        We do not sell personal information. Data is shared only with trusted service providers necessary to operate our platform.

        For inquiries about data handling, contact help@gomater.com.

        4. Information Sharing
        We may share personal information:

        • With Service Providers: Third parties handling identity verification, cloud storage, payments, marketing, and customer support.
        • With Couriers (Gomates): To fulfill deliveries.
        • With Farmers and Merchants: To process orders.
        • With Marketing Partners: To deliver personalized promotions.
        • During Business Transactions: In the event of a merger or acquisition.
        • With Legal Authorities: As required by law.
        • Within Our Corporate Group: Among subsidiaries and affiliates.

        5. Your Privacy Rights
        Depending on your location, you may have rights to:

        • Access, update, or delete your personal information.
        • Withdraw consent where applicable.

        To exercise these rights, manage settings through your Gomater account or contact help@gomater.com.

        6. Cross-Border Data Transfers
        Your data may be stored and processed outside your jurisdiction, including in the United States, Canada, and other global locations. Data protection laws may vary by region.

        7. Changes to This Policy
        We may update this Privacy Policy periodically. If significant changes occur, we will notify users as required by law. The updated Policy will be effective from the "Last Updated" date.

        For questions or concerns, contact help@gomater.com.