Hickory, NC, USA

      Hickory, NC, USA

        Independent Courier Privacy Policy

        Independent Courier Privacy Policy

        Effective Date: 2/5/2025

        Last Updated: 7/5/2025

        Gomater, Inc. (“Gomater,” “we,” “our,” or “us”) is committed to protecting the privacy of independent couriers ("Gomate", "you") who deliver orders placed on our farm-to-door marketplace platform. This Privacy Policy explains how we collect, use, and protect your personal and operational information when you use our platform to accept and complete deliveries.

        This Privacy Policy applies specifically to Gomate’s, using the Gomater Driver Mobile Application. For other roles and users, please refer to the General Privacy Policy or the Vendor Privacy Policy.

         

        1. Information We Collect from Gomate’s

        We collect the following categories of information:

        • Personal Identification: Full name, email, phone number, mailing address.
        • Government-Issued Identification: Driver’s license, tax ID, or other legal documents for verification.
        • Vehicle Details: Make, model, insurance information, registration, and license plate.
        • Banking Information: For payouts, processed securely via third-party payment providers.
        • Background Check Data: If required for onboarding, provided via authorized verification partners.
        • Account Information: Username, password, availability settings, preferences.
        • Geolocation Data: Real-time GPS location during active delivery sessions.
        • Device Information: Mobile device type, operating system, app version, IP address.
        • Operational Data: Pickup/drop-off confirmations, delivery time, performance metrics.
        • Communication Records: In-app chat, support messages, or call transcripts.

         

        2. How We Collect Courier Information

        Information is collected through:

        • Courier Onboarding: During registration and identity verification.
        • Platform Use: While using the Gomater Driver App for pickups and deliveries.
        • Automated Tools: Cookies, analytics, and real-time location tracking.
        • Third-Party Services: For background checks, payouts, or compliance.
        • Communications: When contacting support or responding to app notifications.

         

        3. How We Use Your Information

        Your information is used to:

        • Verify your identity and eligibility to work as a Gomate.
        • Assign, manage, and track delivery requests.
        • Communicate with customers, farms, and support teams.
        • Issue earnings and incentives.
        • Monitor safety, security, and compliance with our Courier Agreement.
        • Improve app features and route optimization.
        • Comply with local, state, and federal regulations.

        We do not sell your personal information. Data is shared only with essential service providers or regulatory entities.

         

        4. Sharing of Courier Information

        We may share your information:

        • With Customers and Farms: Name and contact information for delivery coordination.
        • With Payment Providers: To facilitate secure and timely earnings.
        • With Background Check Services: When applicable during onboarding.
        • With Support Services: When you reach out for technical or operational assistance.
        • With Law Enforcement or Legal Authorities: As required to comply with the law.
        • During Business Transactions: In the event of a merger or acquisition.
        • Within Gomater Inc.: Among our affiliates for operational consistency.

         

        5. Your Privacy Rights

        Depending on your jurisdiction, you may have the right to:

        • View, edit, or delete your information.
        • Request a copy of your delivery and performance history.
        • Withdraw consent for non-essential uses of your data.

        To exercise these rights, log in to your Gomate dashboard or contact:
        driver@gomater.com  

         

        6. Data Retention & Cross-Border Transfers

        We retain your information as long as your account is active and as needed for legal, tax, or regulatory purposes. Your data may be processed in countries such as the United States, where privacy laws may differ from your home jurisdiction. We apply reasonable safeguards when transferring data internationally.

         

        7. Security Practices

        We protect courier data through:

        • Encryption of sensitive and financial information.
        • Secure login protocols and multi-factor authentication.
        • Limited internal access based on role.
        • Routine audits and data minimization strategies.

        While we employ best practices, no system is completely immune to security risks.

         

        8. Policy Updates

        We may update this Courier Privacy Policy from time to time. Material changes will be communicated through email or in-app notifications. Continued use of the platform constitutes acceptance of any updated terms.

         

        9. Contact Us

        For questions or concerns regarding this policy or your data rights, please contact: driver@gomater.com