Hickory, NC, USA

      Hickory, NC, USA

        Vendor Privacy Policy

        Vendor Privacy Policy

        Effective Date: 2/5/2025
        Last Updated: 7/6/2025

        Gomater, Inc. (“Gomater,” “we,” “our,” or “us”) is committed to protecting the privacy of our participating farms and vendors ("Vendors", "you"). This Privacy Policy explains how we collect, use, and protect personal and business information when you use our marketplace platform to list products, manage orders, and coordinate deliveries through our services, including our website, mobile application, and support channels (collectively, the “Services”).

        This Privacy Policy applies specifically to Vendors. For information related to customer data, please review our General Privacy Policy or the Independent Delivery Couriers Privacy Policy.

         

        1. Information We Collect from Vendors

        We collect the following types of personal and business information:

        • Business Information: Farm name, farm type, business registration details, tax identification numbers.
        • Contact Information: Primary contact name, phone number, email address, physical farm location.
        • Account Credentials: Username, password, authentication details.
        • Operational Data: Product listings, inventory updates, delivery schedules, order fulfillment status.
        • Financial Information: Bank account details for payouts, payment processing history (via secure third-party providers).
        • Communication Records: Support tickets, platform messages, and call transcripts.
        • Usage Data: Log data, IP address, browser information, device details, and access times.
        • Geolocation Information: If enabled, to optimize delivery coordination and order routing.
        • Compliance Documentation: Permits, licenses, or any regulatory documents required for selling food products.

         

        2. How We Collect Vendor Information

        We gather information through the following methods:

        • Direct Input: When you register your farm, manage inventory, or communicate with Gomater support.
        • Automated Tools: Cookies, beacons, and analytics tools track engagement with our platform.
        • Third-Party Services: Integrated services for payment processing, compliance checks, or identity verification.
        • Delivery Network Interactions: Data shared between your account and local couriers (Gomates).
        • Legal and Regulatory Requests: As required by law, regulation, or government inquiry.

         

        3. How We Use Vendor Information

        Your information is used to:

        • Operate and maintain your Vendor account.
        • List and market your products on the platform.
        • Facilitate customer orders and deliveries.
        • Communicate order status and delivery updates.
        • Transfer payments and generate reports.
        • Enforce our Vendor Agreement and ensure compliance.
        • Provide technical support and resolve issues.
        • Improve platform features and vendor experience.
        • Comply with applicable tax and food safety regulations.

        We do not sell your information. We only share data as outlined in Section 4 with trusted entities required to support core platform functions.

         

        4. Sharing of Vendor Information

        We may share your information:

        • With Customers: Product and farm profiles, pickup and delivery timeframes.
        • With Couriers (Gomates): Delivery addresses, order contents, contact information for coordination.
        • With Service Providers: Third-party platforms managing hosting, payment processing, analytics, compliance, or customer engagement tools.
        • With Affiliates: Within the Gomater corporate family for platform consistency.
        • During Business Events: In the case of mergers, acquisitions, or asset transfers.
        • With Legal Authorities: To comply with legal, tax, and food safety obligations.

         

        5. Your Privacy Rights as a Vendor

        Depending on your location and applicable law, you may have the right to:

        • Access or update your account information.
        • Delete or request restrictions on your data.
        • Withdraw consent for certain uses.
        • Request a copy of your stored data.

        To exercise these rights, log into your vendor account or contact: farmer@gomater.com

         

        6. Data Retention and Cross-Border Transfers

        We retain your data for as long as your account is active and as required for legal or regulatory compliance. Your data may be processed or stored in jurisdictions including the United States, subject to differing privacy laws. We implement safeguards to protect your information during international transfers.

         

        7. Data Security

        We use industry-standard security protocols to protect your data, including:

        • Encryption of sensitive financial and personal data.
        • Role-based access controls.
        • Secure server infrastructure and regular security audits.

        Despite these efforts, no system can be guaranteed 100% secure. Vendors are responsible for maintaining the confidentiality of their login credentials.

         

        8. Updates to This Policy

        We may update this Vendor Privacy Policy from time to time. When changes are made, we’ll notify you via email or platform alert. Continued use of the Services after any updates constitutes agreement to the revised terms.

         

        9. Contact Us

        For questions, complaints, or requests related to your data, please contact:
        farmer@gomater.com